Refund policy

1. RETURN AND REFUND POLICY

30-Day Returns

Not the right fit for your dog? You can return your order within 30 days of delivery. Here's how it works:

To be eligible:

• Products must be unopened and unused, in original packaging.
• Email support@snootly.us within 30 days of delivery to request a Return Authorization before shipping anything back. Returns sent without authorization can't be processed.

Costs and refund amount:

• Return shipping is the customer's responsibility. We recommend a tracked service — we can't refund returns that don't arrive.
• Refunds are for the product price only. Original shipping costs are non-refundable.
• A 15% processing and restocking fee is deducted from all approved returns to cover handling and payment-processing costs.
• Refunds are issued to your original payment method within 5–10 business days of the return arriving and being inspected.

Not eligible for return:

• Opened or used bottles (for hygiene and safety reasons — this is an ingestible pet product).
• Subscription renewal orders. You control your subscription completely — skip, pause, or cancel anytime before your billing date (see our Cancellation Policy), so you're never charged for a refill you don't want. Renewals that ship are yours.
• Orders refused at delivery or returned to sender without authorization.

Damaged, wrong, or missing items: that's different — that one's on us. Email a photo within 7 days of delivery and we'll reship the correct item free or refund you in full, your choice, no return required.

Before disputing a charge: email us first. We respond within one business day and resolve issues directly — a conversation with us is faster than a bank dispute and keeps your account in good standing.