Shipping policy

SHIPPING POLICY

Processing: Orders are processed within 1–2 business days. You'll get a confirmation email with tracking as soon as your order ships.

Delivery time: Snootly ships from our fulfillment partners' warehouses. Typical delivery is 7–20 business days depending on your location and fulfillment center. You'll see live tracking the whole way.

We'd rather tell you the honest number than surprise you. Your first email from us after ordering will include your expected window.

Lost or stalled packages: If your tracking hasn't moved in 10 business days, email support@snootly.us. We'll investigate and reship your order free if it's lost in transit. Reshipments follow the same delivery windows above.

Wrong address: We can update your shipping address any time before the order ships — just email us fast. Orders shipped to an incorrect address provided at checkout aren't eligible for free reshipment, but we'll always work with you on a fix.

Shipping regions: We currently ship to the United States only.

Subscription orders: Your monthly refill ships automatically on your billing date. We email you 3 days before every renewal so you can skip, pause, or swap delivery frequency first.